Upton Cottage, Clevedon
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Upton Cottage
Date of assessment 4 June to 17 June 2025. Upton Cottage is a residential care home which can accommodate up to 16 people. The service provides personal care to adults with learning disabilities. Fourteen people were living at the service at the time of the inspection. The assessment was carried out to follow up our previous inspection findings of a breach of good governance.
What residents and families say
People felt supported by staff who were kind and caring.
Source: CQC inspection report
Specialisms
About Upton Cottage
Upton Cottage provides personal care in Clevedon, North Somerset, supporting residents to live with dignity and independence. The home is operated by Mrs Hazel Paterson and can accommodate up to 16 residents. Following their most recent inspection on 21/07/2025, the Care Quality Commission rated Upton Cottage as Requires improvement. Across the five inspection categories, the home scored Good for Effective, Caring, Responsive; Requires Improvement for Safe and Well-led. The home specialises in supporting people with learning disabilities. The service supports learning disabilities or autistic spectrum disorder. The BS21 postcode area has 13 registered care homes with a combined 430 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Upton Cottage is one of the care homes in North Somerset — a local authority with 95 CQC-registered homes, 88 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Upton Cottage
- View Upton Cottage on Google Maps
- NHS care home finder near BS21 7BT
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Upton Cottage's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Upton Cottage on 21/07/2025 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Upton Cottage as Good for Responsive care on 21/07/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Upton Cottage as Good for Caring on 21/07/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Upton Cottage, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 16 residents and care tailored to learning disabilities, daily routines at Upton Cottage will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Upton Cottage?
Upton Cottage in Clevedon is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 21/07/2025. The home has 16 beds.
How many beds does Upton Cottage have?
Upton Cottage has 16 beds and operates as a residential care home in Clevedon.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data