Walton Heath Manor, Walton-on-the-Hill
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |
About Walton Heath Manor
: Walton Heath Manor provides personal care and support for a maximum of 46 older people with varying care needs. Accommodation is set over three floors all of which have access via stairs or a lift. On the day of our inspection 38 people were living at Walton Heath Manor.
What residents and families say
People told us they felt safe living at Walton Heath Manor and risks to people’s safety were managed well.
“The manager likes to keep up to date with everything that’s going on with residents. I wouldn’t say a bad word about the place. The care is superb.”
Source: CQC inspection report
Specialisms
About Walton Heath Manor
Walton Heath Manor in Walton-on-the-Hill offers personal care in a supportive residential setting, helping residents maintain their wellbeing and sense of belonging. The home is operated by Hamilton House Medical Limited and can accommodate up to 46 residents. Following their most recent inspection on 04/07/2019, the Care Quality Commission rated Walton Heath Manor as Outstanding. Across the five inspection categories, the home scored Outstanding for Caring and Responsive and Well-led; Good for Safe, Effective. The home specialises in supporting people with caring for adults over 65 yrs. The service supports older people. The KT20 postcode area has 9 registered care homes with a combined 312 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Walton Heath Manor is one of the care homes in Surrey — a local authority with 381 CQC-registered homes, 288 of which are rated Good or Outstanding.
Researching care homes in Walton-on-the-Hill?
Get our free comparison checklist — the questions families wish they'd asked before choosing a care home.
Guide on its way — check your inbox.
Further Reading & Official Sources
- Official CQC inspection report for Walton Heath Manor
- View Walton Heath Manor on Google Maps
- NHS care home finder near KT20 7QT
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Walton Heath Manor's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Walton Heath Manor on 04/07/2019 and rated it Outstanding. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Walton Heath Manor as Outstanding for Responsive care on 04/07/2019, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Walton Heath Manor as Outstanding for Caring on 04/07/2019. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Walton Heath Manor, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 46 residents and care tailored to caring for adults over 65 yrs, daily routines at Walton Heath Manor will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Walton Heath Manor?
Walton Heath Manor in Walton-on-the-Hill is rated Outstanding by the Care Quality Commission. The most recent inspection was on 04/07/2019. The home has 46 beds.
How many beds does Walton Heath Manor have?
Walton Heath Manor has 46 beds and operates as a residential care home in Walton-on-the-Hill.
Location
View on Google Maps →Helpful Guides for Families
Choosing care is a big step. These guides can help you feel more prepared.
Are you Walton Heath Manor?
Display your CQC rating on your website. Free — no account needed.
Copy and paste this code into your website:
<a href="https://carehome.page/care-home/walton-heath-manor-walton-on-the-hill/" target="_blank" rel="noopener" style="display:inline-flex;align-items:center;text-decoration:none;border-radius:8px;overflow:hidden;box-shadow:0 1px 4px rgba(0,0,0,0.18);font-size:13px;line-height:1.2;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;"><div style="background:#15803d;color:white;display:flex;align-items:center;gap:6px;padding:10px 12px;font-weight:600;white-space:nowrap;"><svg width="18" height="18" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="white" stroke-width="1.5" fill="none"/><path d="M8 12l3 3 5-5" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> CQC Outstanding</div><div style="background:white;color:#1a3557;padding:10px 12px;display:flex;flex-direction:column;gap:1px;"><div style="font-weight:600;color:#1c1917;font-size:12px;">Walton Heath Manor</div><div style="font-size:10px;color:#78716c;">Verified by <span style="color:#1a3557;font-weight:600;">carehome.page</span></div></div></a>
Other Care Homes in KT20
Similar Caring for adults over 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data