Westbrook House Integrated Care Centre, Margate
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Westbrook House Integrated Care Centre
Westbrook House Integrated Care Centre is a residential care home providing accommodation and personal care for older people. The service can support up to 60 people. At the time of the inspection not all the accommodation was being used. There were two units open for up to 30 people in total. One unit provided ten short term enablement beds to support people to develop their independence in order to return to their home. There were six people in this unit during the inspection.
What residents and families say
People told us they felt safe.
People told us the staff were caring and they were happy with the care they received.
People told us their privacy and dignity were respected and information about people was held securely.
Source: CQC inspection report
Specialisms
About Westbrook House Integrated Care Centre
Serving the Margate, Kent community, Westbrook House Integrated Care Centre is a registered residential care home committed to delivering thoughtful, person-centred care. The home is operated by Kent County Council and can accommodate up to 60 residents. Following their most recent inspection on 08/04/2020, the Care Quality Commission rated Westbrook House Integrated Care Centre as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia and caring for adults over 65 yrs. The service supports dementia, older people, younger adults. The CT9 postcode area has 23 registered care homes with a combined 729 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Westbrook House Integrated Care Centre is one of the care homes in Kent — a local authority with 496 CQC-registered homes, 373 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Westbrook House Integrated Care Centre
- View Westbrook House Integrated Care Centre on Google Maps
- NHS care home finder near CT9 5DD
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Westbrook House Integrated Care Centre's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Westbrook House Integrated Care Centre on 08/04/2020 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Westbrook House Integrated Care Centre as Good for Responsive care on 08/04/2020, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Westbrook House Integrated Care Centre as Good for Caring on 08/04/2020. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Westbrook House Integrated Care Centre, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 60 residents and care tailored to caring for adults under 65 yrs, daily routines at Westbrook House Integrated Care Centre will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Westbrook House Integrated Care Centre?
Westbrook House Integrated Care Centre in Margate is rated Good by the Care Quality Commission. The most recent inspection was on 08/04/2020. The home has 60 beds.
How many beds does Westbrook House Integrated Care Centre have?
Westbrook House Integrated Care Centre has 60 beds and operates as a residential care home in Margate.
Location
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Other Care Homes in CT9
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Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data