Whitehaven Residential Home, Waterlooville
CQC Inspection Breakdown
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |
About Whitehaven Residential Home
Date of Assessment: 21 May to 24 June 2025. This was a responsive inspection of all 5 key questions triggered by our ongoing monitoring of the service. This service is a residential care home for up to 15 people, providing support for older people who may be living with dementia. At the time of the inspection there were 11 people living at the service.
What residents and families say
One relative told us,“It’s excellent here”, another said, “It’s so friendly and homely”.
One relative told us, “Whenever I need to be told something, I’m told”.
Relatives told us the service communicated well with them.
Source: CQC inspection report
Specialisms
About Whitehaven Residential Home
Whitehaven Residential Home is a residential care home in the heart of Waterlooville, Hampshire, providing a supportive environment for those who need it most. The home is operated by Whitehaven Rest Home Limited and can accommodate up to 15 residents. Following their most recent inspection on 12/09/2025, the Care Quality Commission rated Whitehaven Residential Home as Requires improvement. Across the five inspection categories, the home scored Good for Caring; Requires Improvement for Effective and Responsive and Well-led; Inadequate for Safe. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. The PO8 postcode area has 14 registered care homes with a combined 387 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Whitehaven Residential Home is one of the care homes in Hampshire — a local authority with 471 CQC-registered homes, 365 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Whitehaven Residential Home
- View Whitehaven Residential Home on Google Maps
- NHS care home finder near PO8 0DN
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Whitehaven Residential Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Whitehaven Residential Home on 12/09/2025 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Whitehaven Residential Home as Requires Improvement for Responsive care on 12/09/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Whitehaven Residential Home as Good for Caring on 12/09/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Whitehaven Residential Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 15 residents and care tailored to dementia, daily routines at Whitehaven Residential Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Whitehaven Residential Home?
Whitehaven Residential Home in Waterlooville is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 12/09/2025. The home has 15 beds.
How many beds does Whitehaven Residential Home have?
Whitehaven Residential Home has 15 beds and operates as a residential care home in Waterlooville.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data