Coalway Lane, Newcastle Upon Tyne
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Coalway Lane
Date of Assessment: 23 September to 8 October 2025. Coalway Lane is a nursing home for up to 20 people with mental health difficulties. At the time of inspection, 18 people were using the service. The service design focuses on positive risk-taking, person-centered care, and supporting people to remain in control of their lives.
What residents and families say
People told us about the positive impact the service had had on their lives.
People told us they were consulted around how their care and support should be provided.
One relative said, “It seems really nice here and [person] has made real steps towards recovery.
Source: CQC inspection report
Specialisms
About Coalway Lane
Coalway Lane is a care home with nursing located in Newcastle Upon Tyne, Gateshead, where the team works to create a caring community that feels like a true home. The home is operated by Everyturn and can accommodate up to 20 residents. Following their most recent inspection on 02/12/2025, the Care Quality Commission rated Coalway Lane as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, mental health conditions and caring for adults over 65 yrs. The service supports mental health, older people, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The NE16 postcode area has 5 registered care homes with a combined 241 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Coalway Lane is one of the care homes in Gateshead — a local authority with 50 CQC-registered homes, 44 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Coalway Lane
- View Coalway Lane on Google Maps
- NHS care home finder near NE16 3EY
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Coalway Lane's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Coalway Lane on 02/12/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Coalway Lane has nursing staff experienced in supporting people with caring for adults under 65 yrs and mental health conditions. In the most recent CQC inspection on 02/12/2025, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Coalway Lane as Good for Safe care on 02/12/2025. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Coalway Lane typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Coalway Lane as Good for Caring on 02/12/2025. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Coalway Lane?
Coalway Lane in Newcastle Upon Tyne is rated Good by the Care Quality Commission. The most recent inspection was on 02/12/2025. The home has 20 beds.
How many beds does Coalway Lane have?
Coalway Lane has 20 beds and operates as a care home with nursing in Newcastle Upon Tyne.
Location
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Other Care Homes in NE16
More from Everyturn
- Briarwood Blaydon On Tyne · Good
- Jubilee Mews Newcastle Upon Tyne · Good
- Alderwood Gateshead · Good
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data