Eastcroft Nursing Home, Banstead
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Good |
About Eastcroft Nursing Home
Eastcroft Nursing Home is a nursing home providing nursing, personal care and accommodation to older people with physical and health related support needs, some of whom also live with dementia. The assessment was completed between 16 January and 1 February 2024. An unannounced site visit to the home was carried out on 16 January 2024. We reviewed Safe, Effective and Well-Led quality statements as part of this assessment.
What residents and families say
One relative told us, “I think staff really understand [person’s] needs; they are at significant risk of falls risk but has never had a fall since being here, so from that I believe the staff understand [person’s] risk.
One relative said, “[Person’s] dignity has been restored since coming to Eastcroft.
One relative said, “I see staff taking their time with [person] and never rushing them into making a decision.
Source: CQC inspection report
Specialisms
About Eastcroft Nursing Home
Based in Banstead, within Surrey, Eastcroft Nursing Home is a care home with nursing that aims to provide a warm and reassuring environment for every resident. The home is operated by Mrs Soteroula Andreou & Mr Ioannis Andreou and can accommodate up to 20 residents. Following their most recent inspection on 21/03/2024, the Care Quality Commission rated Eastcroft Nursing Home as Requires improvement. Across the five inspection categories, the home scored Good for Safe, Effective, Well-led; Requires Improvement for Caring and Responsive. The home caters to a range of care needs, including sensory impairments, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, sensory impairment. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The SM7 postcode area has 14 registered care homes with a combined 644 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Eastcroft Nursing Home is one of the care homes in Surrey — a local authority with 381 CQC-registered homes, 288 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Eastcroft Nursing Home
- View Eastcroft Nursing Home on Google Maps
- NHS care home finder near SM7 3EX
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Eastcroft Nursing Home's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Eastcroft Nursing Home on 21/03/2024 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Eastcroft Nursing Home has nursing staff experienced in supporting people with sensory impairments and dementia. In the most recent CQC inspection on 21/03/2024, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Eastcroft Nursing Home as Good for Safe care on 21/03/2024. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Eastcroft Nursing Home typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Eastcroft Nursing Home as Requires Improvement for Caring on 21/03/2024. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Eastcroft Nursing Home?
Eastcroft Nursing Home in Banstead is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 21/03/2024. The home has 20 beds.
How many beds does Eastcroft Nursing Home have?
Eastcroft Nursing Home has 20 beds and operates as a care home with nursing in Banstead.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data