Freshfields Residential Home, Upminster
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Freshfields Residential Home
Freshfields Residential Home is a residential care home registered to provide personal care, support and accommodation for up to 36 people in one adapted building over three floors. At the time of our assessment there were 35 people using the service. This assessment was carried out by an inspector. We looked at 26 quality statements. We spoke with people who used the service, their relatives, and staff to seek their views about the service.
Source: CQC inspection report
Specialisms
About Freshfields Residential Home
Freshfields Residential Home in Upminster offers personal care in a supportive residential setting, helping residents maintain their wellbeing and sense of belonging. The home is operated by May Residential Homes Limited and can accommodate up to 36 residents. Following their most recent inspection on 12/12/2025, the Care Quality Commission rated Freshfields Residential Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. The RM14 postcode area has 7 registered care homes with a combined 268 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Freshfields Residential Home is one of the care homes in Havering — a local authority with 56 CQC-registered homes, 49 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Freshfields Residential Home
- View Freshfields Residential Home on Google Maps
- NHS care home finder near RM14 2BN
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Freshfields Residential Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Freshfields Residential Home on 12/12/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Freshfields Residential Home as Good for Responsive care on 12/12/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Freshfields Residential Home as Good for Caring on 12/12/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Freshfields Residential Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 36 residents and care tailored to dementia, daily routines at Freshfields Residential Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Freshfields Residential Home?
Freshfields Residential Home in Upminster is rated Good by the Care Quality Commission. The most recent inspection was on 12/12/2025. The home has 36 beds.
How many beds does Freshfields Residential Home have?
Freshfields Residential Home has 36 beds and operates as a residential care home in Upminster.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data