Heather View, Crowborough
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Heather View
.Heather View is a residential care home that provides personal and nursing care for up to 74 people. At the time of inspection, 62 people were living at the service. People were aged 65 and over and lived with a range of health and physical health needs including degenerative conditions and dementia.The building is purpose built over four floors. The reception was on the ground floor and there was a floor for each of the three specialist support units.
What residents and families say
People told us that the meals were very good and there was plenty to eat and drink.
People told us there was plenty to do, their comments included “sometimes someone comes in with a guitar, the pop violinist gets everybody dancing and I like it when the pets come in”, and “On a Wednesday the toddler group runs in the café, I really enjoy joining the mums and children”.
One relative said, “Everything is spot on, I couldn’t wish for the care to be better, (name) is happy here and we are delighted with the consistent and high quality of care (name) has received over the years”.
Source: CQC inspection report
Specialisms
About Heather View
Families in Crowborough, East Sussex looking for nursing care may wish to consider Heather View, a registered care home with nursing in the area. The home is operated by Care UK Community Partnerships Ltd and can accommodate up to 74 residents. Following their most recent inspection on 14/05/2019, the Care Quality Commission rated Heather View as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, mental health, older people, physical disability, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The TN6 postcode area has 10 registered care homes with a combined 355 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Heather View is one of the care homes in East Sussex — a local authority with 287 CQC-registered homes, 234 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Heather View
- View Heather View on Google Maps
- NHS care home finder near TN6 1AS
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Heather View's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Heather View on 14/05/2019 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Heather View has nursing staff experienced in supporting people with caring for adults under 65 yrs and dementia. In the most recent CQC inspection on 14/05/2019, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Heather View as Good for Safe care on 14/05/2019. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Heather View typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Heather View as Good for Caring on 14/05/2019. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Heather View?
Heather View in Crowborough is rated Good by the Care Quality Commission. The most recent inspection was on 14/05/2019. The home has 74 beds.
How many beds does Heather View have?
Heather View has 74 beds and operates as a care home with nursing in Crowborough.
Location
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Other Care Homes in TN6
More from Care UK Community Partnerships Ltd
- Dashwood Manor Basingstoke · Requires improvement
- Martlet Manor Haywards Heath · Requires improvement
- Ancasta Grove Southampton · Good
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data