York Lodge, Crowborough
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About York Lodge
York Lodge is located in Crowborough and provides accommodation and personal care for up to 22 older people. The home also provides respite (short -term) care for people. The home is set out over three floors with a basement for the laundry facility. There is lift access between the ground floor and upper levels. At the time of our inspection there were 22 people living at the home. Everybody living at York Lodge was living with dementia and some people had mobility and sensory challenges.
What residents and families say
One person said, “I feel safe here.
“Staff are very vigilant about peoples’ safety, good security.”
“It’s really lovely here, everyone works as a team to make sure we support people in the safest and best way. We got lots of training to do this.”
Source: CQC inspection report
Specialisms
About York Lodge
Families in Crowborough, East Sussex looking for residential care may wish to consider York Lodge, a registered residential care home in the area. The home is operated by Millcroft & York Lodge Care Homes Limited and can accommodate up to 22 residents. Following their most recent inspection on 24/01/2020, the Care Quality Commission rated York Lodge as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive; Requires Improvement for Well-led. The home caters to a range of care needs, including sensory impairments, dementia and caring for adults over 65 yrs. The service supports dementia, older people, sensory impairment. The TN6 postcode area has 10 registered care homes with a combined 355 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
York Lodge is one of the care homes in East Sussex — a local authority with 287 CQC-registered homes, 234 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for York Lodge
- View York Lodge on Google Maps
- NHS care home finder near TN6 1EY
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to York Lodge's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected York Lodge on 24/01/2020 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated York Lodge as Good for Responsive care on 24/01/2020, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated York Lodge as Good for Caring on 24/01/2020. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting York Lodge, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 22 residents and care tailored to sensory impairments, daily routines at York Lodge will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for York Lodge?
York Lodge in Crowborough is rated Good by the Care Quality Commission. The most recent inspection was on 24/01/2020. The home has 22 beds.
How many beds does York Lodge have?
York Lodge has 22 beds and operates as a residential care home in Crowborough.
Location
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Other Care Homes in TN6
More from Millcroft & York Lodge Care Homes Limited
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data