In Caring Hands St Austell, St. Austell
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About In Caring Hands St Austell
In Caring Hands is a care home that provides short-term respite care for up to four younger adults who live with their families in the community, as well as short-term care to support people who are transitioning from children to adult care services. The building is a bungalow in a residential street in St Austell, close to local amenities and shops. People using the service have a diagnosis of a profound and multiple learning disability.
Source: CQC inspection report
Specialisms
About In Caring Hands St Austell
Nestled in St. Austell, Cornwall, In Caring Hands St Austell is a residential care home dedicated to helping residents feel safe, comfortable, and at home. The home is operated by In Caring Hands Limited and can accommodate up to 4 residents. Following their most recent inspection on 17/06/2021, the Care Quality Commission rated In Caring Hands St Austell as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including caring for children (0 - 18yrs), sensory impairments, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, caring for adults over 65 yrs, eating disorders and physical disabilities. The service supports children 0-18 years, dementia, learning disabilities or autistic spectrum disorder, mental health, older people, people with an eating disorder, physical disability, sensory impairment, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and personal care. The PL25 postcode area has 14 registered care homes with a combined 294 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
In Caring Hands St Austell is one of the care homes in Cornwall — a local authority with 200 CQC-registered homes, 155 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for In Caring Hands St Austell
- View In Caring Hands St Austell on Google Maps
- NHS care home finder near PL25 4DS
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to In Caring Hands St Austell's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected In Caring Hands St Austell on 17/06/2021 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated In Caring Hands St Austell as Good for Responsive care on 17/06/2021, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated In Caring Hands St Austell as Good for Caring on 17/06/2021. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting In Caring Hands St Austell, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 4 residents and care tailored to caring for children (0 - 18yrs), daily routines at In Caring Hands St Austell will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for In Caring Hands St Austell?
In Caring Hands St Austell in St. Austell is rated Good by the Care Quality Commission. The most recent inspection was on 17/06/2021. The home has 4 beds.
How many beds does In Caring Hands St Austell have?
In Caring Hands St Austell has 4 beds and operates as a residential care home in St. Austell.
Location
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Other Care Homes in PL25
Similar Caring for children (0 - 18yrs) homes
- Rowan House Scarborough · Good
- Ashurst Bolton · Good
- Oaklands Clacton-on-sea · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data