Jack Dormand Care Home, Peterlee
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |
About Jack Dormand Care Home
Jack Dormand Care Home is a residential care home providing personal and nursing care for up to 43 people. The service provides support to older people and younger adults, including those living with dementia. At the time of our inspection there were 41 people using the service.
What residents and families say
One relative said, “I absolutely love visiting as I am always welcomed with a friendly smile and greeting by all the staff.
“It is without a doubt an outstanding care home with outstanding staff,”
“The whole team deserve recognition and thanks. Each and every one of you pull together to make a fabulous team,”
Source: CQC inspection report
Specialisms
About Jack Dormand Care Home
Jack Dormand Care Home is a care home with nursing located in Peterlee, County Durham, where the team works to create a caring community that feels like a true home. The home is operated by HC-One Limited and can accommodate up to 43 residents. Following their most recent inspection on 19/10/2023, the Care Quality Commission rated Jack Dormand Care Home as Outstanding. Across the five inspection categories, the home scored Outstanding for Caring and Responsive and Well-led; Good for Safe, Effective. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia and caring for adults over 65 yrs. The service supports dementia, older people, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The SR8 postcode area has 10 registered care homes with a combined 472 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Jack Dormand Care Home is one of the care homes in County Durham — a local authority with 146 CQC-registered homes, 132 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Jack Dormand Care Home
- View Jack Dormand Care Home on Google Maps
- NHS care home finder near SR8 4LD
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Jack Dormand Care Home's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Jack Dormand Care Home on 19/10/2023 and rated it Outstanding. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Jack Dormand Care Home has nursing staff experienced in supporting people with caring for adults under 65 yrs and dementia. In the most recent CQC inspection on 19/10/2023, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Jack Dormand Care Home as Good for Safe care on 19/10/2023. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Jack Dormand Care Home typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Jack Dormand Care Home as Outstanding for Caring on 19/10/2023. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Jack Dormand Care Home?
Jack Dormand Care Home in Peterlee is rated Outstanding by the Care Quality Commission. The most recent inspection was on 19/10/2023. The home has 43 beds.
How many beds does Jack Dormand Care Home have?
Jack Dormand Care Home has 43 beds and operates as a care home with nursing in Peterlee.
Location
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Other Care Homes in SR8
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data