Medihands Healthcare, New Malden
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Medihands Healthcare
Medihands Healthcare provides accommodation and personal care for up to 17 adults with mental health needs. At the time of the inspection there were 17 people using the service, only 2 people who used the service received help with personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Source: CQC inspection report
Specialisms
About Medihands Healthcare
Medihands Healthcare is a residential care home in the heart of New Malden, Kingston upon Thames, providing a supportive environment for those who need it most. The home is operated by Mrs Jayashree Sawmynaden and can accommodate up to 17 residents. Following their most recent inspection on 01/03/2023, the Care Quality Commission rated Medihands Healthcare as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs and mental health conditions. The service supports mental health, younger adults. The KT3 postcode area has 14 registered care homes with a combined 352 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Medihands Healthcare is one of the care homes in Kingston upon Thames — a local authority with 44 CQC-registered homes, 34 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Medihands Healthcare
- View Medihands Healthcare on Google Maps
- NHS care home finder near KT3 3NS
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Medihands Healthcare's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Medihands Healthcare on 01/03/2023 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Medihands Healthcare as Good for Responsive care on 01/03/2023, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Medihands Healthcare as Good for Caring on 01/03/2023. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Medihands Healthcare, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 17 residents and care tailored to caring for adults under 65 yrs, daily routines at Medihands Healthcare will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Medihands Healthcare?
Medihands Healthcare in New Malden is rated Good by the Care Quality Commission. The most recent inspection was on 01/03/2023. The home has 17 beds.
How many beds does Medihands Healthcare have?
Medihands Healthcare has 17 beds and operates as a residential care home in New Malden.
Location
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<a href="https://carehome.page/care-home/medihands-healthcare-new-malden/" target="_blank" rel="noopener" style="display:inline-flex;align-items:center;text-decoration:none;border-radius:8px;overflow:hidden;box-shadow:0 1px 4px rgba(0,0,0,0.18);font-size:13px;line-height:1.2;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;"><div style="background:#1d4ed8;color:white;display:flex;align-items:center;gap:6px;padding:10px 12px;font-weight:600;white-space:nowrap;"><svg width="18" height="18" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="white" stroke-width="1.5" fill="none"/><path d="M8 12l3 3 5-5" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> CQC Good</div><div style="background:white;color:#1a3557;padding:10px 12px;display:flex;flex-direction:column;gap:1px;"><div style="font-weight:600;color:#1c1917;font-size:12px;">Medihands Healthcare</div><div style="font-size:10px;color:#78716c;">Verified by <span style="color:#1a3557;font-weight:600;">carehome.page</span></div></div></a>
Other Care Homes in KT3
More from Mrs Jayashree Sawmynaden
- Medihands Clifton New Malden · Good
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data