Portland Road, Hove
CQC Inspection Breakdown
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |
About Portland Road
Date of the assessment: 22 July – 1 August 2025. Portland Road is a care home supporting 9 people, all of whom live with a mental health condition. Some people also required support with their physical health needs. Portland Road is part of the Archway Project under the provider BHT Sussex and focuses on supporting people to move towards independent living. This assessment was undertaken due to the age of the previous rating.
What residents and families say
One person told us, “[Staff] just get me, they understand me and respect my views.
People felt safe in the home and had strong bonds with a staff team who knew them very well.
“[Staff] just get me, they understand me and respect my views. I feel safe, I’ve got my own key and can come and go, but they always ask if I’m ok.”
Source: CQC inspection report
Specialisms
About Portland Road
Situated in the BN3 postcode district of Hove, Brighton and Hove, Portland Road operates as a residential care home focused on personalised, compassionate care. The home is operated by BHT Sussex and can accommodate up to 9 residents. Following their most recent inspection on 05/07/2017, the Care Quality Commission rated Portland Road as Outstanding. Across the five inspection categories, the home scored Outstanding for Effective and Responsive; Good for Safe, Caring, Well-led. The home specialises in supporting people with mental health conditions. The service supports mental health. The BN3 postcode area has 52 registered care homes with a combined 1240 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Portland Road is one of the care homes in Brighton and Hove — a local authority with 87 CQC-registered homes, 73 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Portland Road
- View Portland Road on Google Maps
- NHS care home finder near BN3 5DR
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Portland Road's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Portland Road on 05/07/2017 and rated it Outstanding. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Portland Road as Outstanding for Responsive care on 05/07/2017, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Portland Road as Good for Caring on 05/07/2017. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Portland Road, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 9 residents and care tailored to mental health conditions, daily routines at Portland Road will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Portland Road?
Portland Road in Hove is rated Outstanding by the Care Quality Commission. The most recent inspection was on 05/07/2017. The home has 9 beds.
How many beds does Portland Road have?
Portland Road has 9 beds and operates as a residential care home in Hove.
Location
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Other Care Homes in BN3
More from BHT Sussex
- Sackville Gardens Hove · Outstanding
- 54 Leylands Road Burgess Hill · Good
- Oak House & Maple Lodge Burgess Hill · Good
Similar Mental health conditions homes
- Puddingstone Grange London · Good
- Firs Court Chessington · Good
- Queen Elizabeth Care Centre Egham · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data