Queens Lodge, Crawley
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Queens Lodge
Queen’s Lodge is a respite service and residential home providing personal care to people with autism, mental health issues and/or learning disabilities. The service can support up to 22 people and at the time of the inspection there were 20 people living there. The service consists of two houses which share a garden, Queens Lodge is the respite home, with rooms for 12 people, while Southview is a ten bedded home for people staying longer term.
What residents and families say
“I like it here, at the last place no one said hello.”
“The teamwork is very good. The managers are really good, it's flexible. The flexibility is good, and you meet different people every day, it's challenging but interesting.”
“I call this place my home. I love my job.”
Source: CQC inspection report
Specialisms
About Queens Lodge
Nestled in Crawley, West Sussex, Queens Lodge is a residential care home dedicated to helping residents feel safe, comfortable, and at home. The home is operated by Outreach 3-Way and can accommodate up to 22 residents. Following their most recent inspection on 10/03/2020, the Care Quality Commission rated Queens Lodge as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home specialises in supporting people with learning disabilities. The service supports learning disabilities or autistic spectrum disorder. The RH11 postcode area has 9 registered care homes with a combined 242 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Queens Lodge is one of the care homes in West Sussex — a local authority with 340 CQC-registered homes, 263 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Queens Lodge
- View Queens Lodge on Google Maps
- NHS care home finder near RH11 8AY
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Queens Lodge's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Queens Lodge on 10/03/2020 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Queens Lodge as Good for Responsive care on 10/03/2020, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Queens Lodge as Good for Caring on 10/03/2020. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Queens Lodge, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 22 residents and care tailored to learning disabilities, daily routines at Queens Lodge will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Queens Lodge?
Queens Lodge in Crawley is rated Good by the Care Quality Commission. The most recent inspection was on 10/03/2020. The home has 22 beds.
How many beds does Queens Lodge have?
Queens Lodge has 22 beds and operates as a residential care home in Crawley.
Location
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Other Care Homes in RH11
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data