Southbank, Hereford
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |
About Southbank
Southbank is a residential care home providing personal care to up to 13 younger adults and older people with a learning disability and/or autism. Southbank provides people with long-term and short-term care across three bungalows. Each bungalow has its own kitchen, dining and living area, communal bathroom and access to the communal garden. People have their own bedrooms.
Source: CQC inspection report
Specialisms
About Southbank
Based in Hereford, within Herefordshire, County of, Southbank is a residential care home that aims to provide a warm and reassuring environment for every resident. The home is operated by Hoople Ltd and can accommodate up to 13 residents. Following their most recent inspection on 25/10/2023, the Care Quality Commission rated Southbank as Requires improvement. Across the five inspection categories, the home scored Requires Improvement for Safe and Effective and Caring and Responsive and Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, learning disabilities and caring for adults over 65 yrs. The service supports learning disabilities or autistic spectrum disorder, older people, younger adults. The HR1 postcode area has 22 registered care homes with a combined 597 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Southbank is one of the care homes in Herefordshire, County of — a local authority with 86 CQC-registered homes, 67 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Southbank
- View Southbank on Google Maps
- NHS care home finder near HR1 2TQ
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Southbank's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Southbank on 25/10/2023 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Southbank as Requires Improvement for Responsive care on 25/10/2023, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Southbank as Requires Improvement for Caring on 25/10/2023. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Southbank, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 13 residents and care tailored to caring for adults under 65 yrs, daily routines at Southbank will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Southbank?
Southbank in Hereford is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 25/10/2023. The home has 13 beds.
How many beds does Southbank have?
Southbank has 13 beds and operates as a residential care home in Hereford.
Location
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Other Care Homes in HR1
More from Hoople Ltd
- Ridgemoor Road Leominster · Requires improvement
- Hillside Care Centre Hereford · Not Yet Rated
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data