Welcome House - Leeza Court, Gillingham
CQC Inspection Breakdown
| Safe | Inadequate |
| Effective | Inadequate |
| Caring | Requires improvement |
| Responsive | Inadequate |
| Well-led | Inadequate |
About Welcome House - Leeza Court
Date of assessment: 29 September to 07 October 2025. Welcome House-Leeza Court is a residential care home supporting people living with mental health conditions. The service is registered to support up to 16 people and at the time of our inspection 15 people were being supported at Leeza Court. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support.
What residents and families say
People told us they felt the service communicated with them proactively and they were comfortable any concerns they raised would be listened to and addressed.
One person told us “I am happy here and this is the best place I have lived.
“I am happy here and this is the best place I have lived. I don’t live in fear like I have done in previous services”
Source: CQC inspection report
Specialisms
About Welcome House - Leeza Court
Situated in the ME8 postcode district of Gillingham, Medway, Welcome House - Leeza Court operates as a residential care home focused on personalised, compassionate care. The home is operated by Toqeer Aslam and can accommodate up to 16 residents. Following their most recent inspection on 20/11/2025, the Care Quality Commission rated Welcome House - Leeza Court as Inadequate. Across the five inspection categories, the home scored Requires Improvement for Caring; Inadequate for Safe and Effective and Responsive and Well-led. The home specialises in supporting people with mental health conditions. The service supports mental health. The ME8 postcode area has 9 registered care homes with a combined 244 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Welcome House - Leeza Court is one of the care homes in Medway — a local authority with 67 CQC-registered homes, 42 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Welcome House - Leeza Court
- View Welcome House - Leeza Court on Google Maps
- NHS care home finder near ME8 7RG
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Welcome House - Leeza Court's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Welcome House - Leeza Court on 20/11/2025 and rated it Inadequate. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Welcome House - Leeza Court as Inadequate for Responsive care on 20/11/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Welcome House - Leeza Court as Requires Improvement for Caring on 20/11/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Welcome House - Leeza Court, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 16 residents and care tailored to mental health conditions, daily routines at Welcome House - Leeza Court will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Welcome House - Leeza Court?
Welcome House - Leeza Court in Gillingham is rated Inadequate by the Care Quality Commission. The most recent inspection was on 20/11/2025. The home has 16 beds.
How many beds does Welcome House - Leeza Court have?
Welcome House - Leeza Court has 16 beds and operates as a residential care home in Gillingham.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data