Coldwells House, Hereford
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |
About Coldwells House
Date of the assessment: 26 November to 2 December 2025. Coldwells House is a residential care home, supporting up to 42 older people who may be living with dementia, physical disability or with mental health needs. At the time of our assessment, 40 people were living at the service. An unannounced inspection took place to review the quality of care and compliance with legal regulations. We assessed the service due to concerns received about poor management of medicines.
What residents and families say
People told us staff knew them well, responded quickly to their needs and made time for them.
One relative told us, “The carers are very good, it’s like family, it’s their personality I like.
People described feeling included, listened to and involved in decisions.
Source: CQC inspection report
Specialisms
About Coldwells House
Coldwells House, a residential care home in Hereford, Herefordshire, County of, welcomes residents who need day-to-day personal care in a homely setting. The home is operated by Ms K A Rogers and can accommodate up to 41 residents. Following their most recent inspection on 12/01/2026, the Care Quality Commission rated Coldwells House as Outstanding. Across the five inspection categories, the home scored Outstanding for Caring and Responsive and Well-led; Good for Safe, Effective. The home caters to a range of care needs, including dementia, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, mental health, older people, physical disability. The HR1 postcode area has 22 registered care homes with a combined 597 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Coldwells House is one of the care homes in Herefordshire, County of — a local authority with 86 CQC-registered homes, 67 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Coldwells House
- View Coldwells House on Google Maps
- NHS care home finder near HR1 1LH
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Coldwells House's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Coldwells House on 12/01/2026 and rated it Outstanding. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Coldwells House as Outstanding for Responsive care on 12/01/2026, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Coldwells House as Outstanding for Caring on 12/01/2026. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Coldwells House, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 41 residents and care tailored to dementia, daily routines at Coldwells House will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Coldwells House?
Coldwells House in Hereford is rated Outstanding by the Care Quality Commission. The most recent inspection was on 12/01/2026. The home has 41 beds.
How many beds does Coldwells House have?
Coldwells House has 41 beds and operates as a residential care home in Hereford.
Location
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Other Care Homes in HR1
More from Ms K A Rogers
- Dulas Court Hereford · Good
- Highwell House Care Home with Nursing Bromyard · Outstanding
- Whitegates Bromyard · Outstanding
Similar Dementia homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data