St John's House, Norwich
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |
About St John's House
St John’s House is a residential care home providing accommodation and personal care for up to a maximum of 60 people. The service provides support to older people, some of whom live with dementia. At the time of our inspection there were 51 people using the service. The home is purpose-built with accommodation over 2 floors and 3 separate suites, 1 of which is for people living with dementia. It has multiple communal areas and extensive accessible gardens.
What residents and families say
People told us the service consistently delivered care that exceeded their expectations and achieved positive outcomes that relatives did not feel was possible.
People told us the management team were responsive, supportive, and welcoming.
Source: CQC inspection report
Specialisms
About St John's House
Situated in the NR2 postcode district of Norwich, Norfolk, St John's House operates as a residential care home focused on personalised, compassionate care. The home is operated by St John's House Care Limited and can accommodate up to 60 residents. Following their most recent inspection on 27/05/2023, the Care Quality Commission rated St John's House as Outstanding. Across the five inspection categories, the home scored Outstanding for Responsive and Well-led; Good for Safe, Effective, Caring. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, sensory impairment, younger adults. The NR2 postcode area has 8 registered care homes with a combined 241 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
St John's House is one of the care homes in Norfolk — a local authority with 325 CQC-registered homes, 202 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for St John's House
- View St John's House on Google Maps
- NHS care home finder near NR2 3AT
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to St John's House's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected St John's House on 27/05/2023 and rated it Outstanding. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated St John's House as Outstanding for Responsive care on 27/05/2023, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated St John's House as Good for Caring on 27/05/2023. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting St John's House, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 60 residents and care tailored to sensory impairments, daily routines at St John's House will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for St John's House?
St John's House in Norwich is rated Outstanding by the Care Quality Commission. The most recent inspection was on 27/05/2023. The home has 60 beds.
How many beds does St John's House have?
St John's House has 60 beds and operates as a residential care home in Norwich.
Location
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Other Care Homes in NR2
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data