St Pauls Care Centre, Hemel Hempstead
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |
About St Pauls Care Centre
St Pauls Care Centre is a nursing home providing personal and nursing care to 85 people at the time of the inspection. The service can support up to 88 people.St Pauls Care Centre is a purpose-built care home offering people accommodation over four floors. The bedrooms are generous in size and there are several communal areas and dining facilities for people to use. People can also spend time outside in the garden.
What residents and families say
People told us they were supported to continue to live their life; pursuing their hobbies and interest.
People told us they felt safe and well supported by staff who knew them well.
Source: CQC inspection report
Specialisms
About St Pauls Care Centre
Based in Hemel Hempstead, within Hertfordshire, St Pauls Care Centre is a care home with nursing that aims to provide a warm and reassuring environment for every resident. The home is operated by Westgate Healthcare (Hemel Hempstead) Limited and can accommodate up to 88 residents. Following their most recent inspection on 08/05/2020, the Care Quality Commission rated St Pauls Care Centre as Outstanding. Across the five inspection categories, the home scored Outstanding for Responsive and Well-led; Good for Safe, Effective, Caring. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, sensory impairment, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The HP2 postcode area has 11 registered care homes with a combined 545 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
St Pauls Care Centre is one of the care homes in Hertfordshire — a local authority with 259 CQC-registered homes, 175 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for St Pauls Care Centre
- View St Pauls Care Centre on Google Maps
- NHS care home finder near HP2 5XW
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to St Pauls Care Centre's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected St Pauls Care Centre on 08/05/2020 and rated it Outstanding. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
St Pauls Care Centre has nursing staff experienced in supporting people with sensory impairments and caring for adults under 65 yrs. In the most recent CQC inspection on 08/05/2020, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated St Pauls Care Centre as Good for Safe care on 08/05/2020. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at St Pauls Care Centre typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated St Pauls Care Centre as Good for Caring on 08/05/2020. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for St Pauls Care Centre?
St Pauls Care Centre in Hemel Hempstead is rated Outstanding by the Care Quality Commission. The most recent inspection was on 08/05/2020. The home has 88 beds.
How many beds does St Pauls Care Centre have?
St Pauls Care Centre has 88 beds and operates as a care home with nursing in Hemel Hempstead.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data